As an Odin Certified System Integrator, DevTech has an extensive understanding of the Odin ecosystem from both technical and business perspective ensuring delivery of high quality solutions to our customers.
For each APS package developed by DevTech, it ispossible to purchase Support and Maintenance Services.
If you have an APS Support request for us and you don't have an APS Support and Maintenance contract in place, please reach out to: firstname.lastname@example.org to obtain one.
If you have an APS S&M contract with us and would like to create a Support Ticket, here is how you can do it:
Option 1: Email
Send an email to email@example.com
Option 2: Support Portal
Log in on support.devtechgroup.com with credentials provided by your Account Manager and use the "New Ticket" option available across all portal pages.
Information that is required to be sent by clients in cases of APS support requests is an APS Support Request form (attached) along with various logs described within this form.
As described in APS Support Request Form, following Logs should be sent in txt format:
- Failed OSA tasks - Instructions: Operations screen (top menu) > tasks (left menu) > look for a task in the list with FAILED status that's connected to the APS package we developed (e.g. provisioning "tenant" for APS- application SomeAppName )
- APS package log(s) - These can be found on endpoint package folders located in '/var/www/'. The files usually have .log extenstion
- Error Log - These can be found on endpoint apache log folder located in '/var/log/httpd/'. The file in question is usually named error_log
- SSL Request Log - These can be found on endpoint apache log folder located in '/var/log/httpd/'. The file in question is usually named ssl_error_log
Screen shots of the error are beneficial as well.